Orders will be shipped within 3 business days from the receipt of payment, excluding holidays. All orders ship USPS Priority, Monday - Friday. Please allow 3 business days for your order to prepared and shipped. Please allow 7 business days for your order to be shipped during busy seasons.
The Lux Collection is available for pre order only. Please allow 14-21 days for your candle to be prepared, packaged, and shipped.
Tracking information will be available the day your order has shipped. Please allow time for your tracking information to be updated in the USPS systems. We are only able to ship to the address provided during checkout. If the wrong address is entered at checkout, and the package is returned to us, there will be a reshipment fee due prior to reshipment. We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect.
Aroma+Flo offers returns for store credit ONLY. Customers must contact us within 7 days of receiving order to receive store credit. After the 8th day, the item is considered final sale.
Store credit is based on return item value, it does not include shipping charges, unless the returned item was a result of our error. Please allow 7-10 business days for your return to be processed. Send all info to firstname.lastname@example.org with subject RETURN and ship back once you receive a RA number and instructions